FAQs

Frequently Asked Questions

How do I contact Regal Paw Shop?

To contact our Web Customer Service Representative use our chat window located on the bottom right of the page. Available Monday to Friday 10:00 AM - 6:30 PM MST.

Is Regal Paws Shop a secure site for shopping?

Absolutely, We want to make sure you can relax and enjoy online shopping, so we encrypt your personal information and no one can intercept the information as it travels through the shopping cart network. Your credit card number, e-mail address, and phone number are completely protected.

Is there a loyalty program?

Yes! We are very excited to introduce Regal Points. Please check Regal Points page for more details 

What is pre-order?

You would see some products have "pre-order" button (mostly for pet food). After you place an order, we will fulfill it around 5 business days. We will notify you once it is ready for pick-up or to be shipped out. 

How do I track my order?

Once we receive your order and it is set to ship, you will receive an automated email that contains the link to track your package. This will including further delivery details once Canada Post picks up the shipment. You can also access this information through your account, under “My Orders.”

How do I cancel or change my order after I place it?

If you have changed your mind, or made a mistake please let us know as soon as possible. If your order has not been picked up or shipped, we can make a change for you. If your order has already been shipped, please see our Returns and Exchanges page on how we handle returns and exchanges.

How long will it take to process my order?

We aim to process each order between 2 to 3 business days.

When will I get an email confirmation?

You will receive an order confirmation upon placing your order. You will receive a shipment notice when your package is shipped or ready for pick-up.

Do you ship to a PO BOX?

Absolutely. We can ship to any Canada Post Office.

Do you ship Internationally?

Unfortunately, at this time we do not ship any orders outside of Canada.